1090120

Student Affairs Center


About the SAC

The Student Affairs Center (SAC) of Shanghai Finance University integrates various resources and incorporates multiple functions so as to facilitate procedures and provide students with “one-stop” services. The SAC, affiliated to the Office of Student Affairs, serves as an innovative platform encompassing functions such as procedure handling, counseling, the publicizing of information and the facilitation of communication between faculties and students.

The SAC is conveniently located in the SFU Student Xintiandi on the ground floor of the Wenbo Building, to the north of No.3 School Gate, to the south of fifth teaching building and to the west of the new student dormitory currently under construction. The SFU Student Xintiandi, managed by the SAC, includes a service hall for students, the Coffee Trees Cafe, a Family Mart, a zone for small vendors, as well as an Eastday.com Smart House project to be introduced soon. With these facilities in place, the SAC strives to build a service center for academic study and the provision of amenities, leisure activities and services for all students of Shanghai Finance University.

As an ancient poem goes, “Whatever great successes one has achieved, there is always potential to push oneself even further.” The SAC will continue to enhance our initiative, carry out sound management and provide high quality service. The SAC also welcomes input from all faculties and students of the university so as to strengthen our resolution and improve our service quality, In this way the SAC aims to be a home for all students.

 About our services

In terms of information, students can keep themselves updated about campus news, notices and other information via the SAC WeChat official account “Face-to-face with SFU”.

In terms of counseling, the SAC handles enquiries from students through various channels including over-the-counters, the WeChat official account and e-mail.

In processing procedures, the SAC provides students with an over-the-counter service, transferal service, referral service and self-help service in order to assist students with various procedures.

1.     Office hours of the SAC

         On working days: 12:00 – 16:00 from Monday through Friday.

         During the winter and summer vacations: 9:30-15:30 on Monday, Wednesday and Friday.

2.     Available procedural services 

1)     Cooperative projects of the Organization Department of the Party Committee

         Necessary procedures for new graduates before leaving campus (transferal of party member documents).

2)     Services in cooperation with the Office of Academic Affairs

          Self-help printing of Chinese and English versions of Certificates of Schooling, academic reports.

          Re-issuing of student IDs

          Necessary procedures for new graduates before leaving campus (deregistering student IDs).

          Issuing registration certificates for new students.

          Issuing student IDs to new students.

          Stamping student IDs when ID pictures become detached.

3)     Services in cooperation with the Office of Security

          Issuing collective residence permits (for applying for Shanghai residence permits).

          Applying for new ID cards in case of lost IDs

          Issuing communication notices for household registration certificates.

          Lost and found, posting notices for lost items.

4)      Services in cooperation with the Finance Office

           Settlement of insurance claim (China Life Insurance and Pingan Insurance).

           Applying to alter registered Agricultural Bank of China debit cards (the debit card number change is conducted on the Finance Office webpage).

5)      Services in cooperation with the Information Management Center

         Transaction machines for Agricultural Bank of China debit cards and campus cards (functions include fund transfer, password change, freezing and unfreezing cards).

6)    Services of Student Affairs Office

          Services of the Student Management Branch.

          Train ticket discount card registration for non-local students.

          Charging train ticket discount card and replacing damaged ones.

          Altering discount train routes for students.

          Registration of Shanghai university student military service cards.

           Annual verification of Shanghai university student military service cards.

           Lending baccalaureate gowns to new graduates.

           Financial aid center services.

           Application for part-time on-campus positions.

           Application for national student loans (at the beginning of semesters) and confirmation of repayment methods (during graduation).

           Application for scholarships (innovation and technology scholarships, academic scholarships and sports scholarships).

           Ideological and political education.

           Services related to the Yiban network (password resetting and campus authentication).

           Application for “SFU 100” projects.

           Services related to the student dormitory areas.

           Application to check out of dormitories.

7)      Counseling services

3.     Numbers regarding the SAC’s services

           One queue management machine.

           2 professional teachers.

           Open for 4 hours everyday.

           Covering 6 functions.

           Including 8 vendors.

           12 information counters.

           More than 20 kinds of service.

           Publish information on WeChat for 24 hours each day.

           Analytical report on 30 days of data each month.

           A student management team drawn from more than 100 faculties.

           A service Hall covering 1,200 square meters


External exchanges

Since the beginning of its operation, the SAC has received guidance from leaders at various levels. In November 2013, Vice Mayor Weng Tiehui visited the SAC and praised the center’s work highly. On November 11th, 2014, visiting officers from universities in Yunnan Province toured the SAC and  appreciated the center’s work. Representatives from various universities, including the University of Sydney, Shanghai Ocean University, Shanghai Second Polytechnic University, Shanghai Lixin University of Commerce, Chongqing Technology and Business University and Shanghai Xinqiao College, have also visited the SAC. The SAC has been covered in feature reports in various media, including Wenhui Daily and Shanghai Education News. The SAC will continue to enhance its service initiative, improve service quality and strive to cater to the needs of all faculties and students of SFU.

 WeChat platforms

“Face-to-face with SFU” is the WeChat public account of the SAC. Its logo, designed by the SAC, features the shape of a heart consisting of the first letters of pinyin spelling of “affairs” in Chinese, representing our dedication to service. The Ginkgo leaf at the center is the symbol of SFU, while the rainbow color of the background represents the spirit of innovation.

“Face-to-face with SFU” will continue to provide SFU students with comprehensive services in the spirit of dedication and innovation and aims to bridge the gap between students and faculties.

Up till now, “Face-to-face with SFU” has had:

           4,000 subscribers to the account.

           Received 9,930 messages.

           Published information covering 13 major areas including news, leisure life and societies.

           5 query functions, namely weather conditions, food, courier information, train schedules, and the CET-4 and CET-6 exams.

           Published 227 newsletters composed of 1,142 pictures and news items.

           Received 294,402 visits.

The SAC has established various channels to facilitate queries from students. On the “Face-to-face with SFU” WeChat platform, we publish various kinds of information, making regulations, rules and rules available on cell phones. We also created FAQ sections to address the common problems we receive on the Yiban network platform and our Renren webpage for students.

During the second phase of construction, the WeChat platform launched a 24-hour Enquiries service regarding campus affairs. It is worth mentioning that all team members providing enquiry services on this platform are students from our university. They provide fellow students with solutions to their problems via different channels, having researched almost 30 types of service procedure. The teams plans to launch the self-help enquiry service and service reservation on the WeChat platform by the end of this year.


 Team-building

1.      About four main departments

The SACers include 4 departments, namely integrated management, human resources, service counseling and promotion. All four work together to provide students with comprehensive services.

1)     Department of integrated management

The department of integrated management is dedicated to the management, services and coordination of the SAC. The department is responsible for various affairs of the SAC and serves as a bridge between students and teachers and between student and student.

2)    Department of service counseling

The department of service counseling is mainly responsible for improving procedure related to counter services and training new employees. The department also gathers and analyzes data regularly. In addition, the department studies issues and difficulties that occur during daily operation and researches possible solutions.

3)     Department of human resources

The department of human resources is in charge of testing and examining the performance assessment system. At the beginning of each semester, the department selects and appoints qualified staff and formulates plans for personnel placement.

4)    Department of promotion

The department of promotion serves as the public relations sector of the SAC and is an important window for external exchanges of the SAC. The department creates promotion materials, and publishes information on and maintains the WeChat platform “Face-to-face with SFU” so as to work in collaboration with other departments of the SAC and promote various activities of the SAC during all phases.

2.     Professional team

1)    Signing contracts

New employees sign employment contracts for various periods with the SAC. The contracts lay out 11 terms regarding work review, job promotion and so on so as to foster a sense of responsibility for employees.

2)     Professional training

Professional training covers service skill training, personal development and many other areas, which serve to improve our overall service ability and promote individual professionalism.

3)    Performance assessment

The SAC has established a performance assessment system to appraise the professional growth of its employees. Once the scores from the system for employees reach the designated level, they can run for positions higher than assistants regardless of the year they are in or which school they are from.

4)     Project teams

The work of the SAC is conducted in teams and every member of the SAC can serve as the project leader. This mechanism will boost efficiency, encourage initiative from team members and give full play to talents.

3.     The spirit of dedication

The SAC members is driven by the spirit of dedication and provides quality services. helping students address various issues. In this process, they realize their own value and represent the principle of ‘zero-distance’. During the summer and winter vacations, the SAC remains open in order to cater to students’ needs and solve their problems.

4.     Peer education

Since peers have more similarities, the SAC encourages mutual help among students themselves. This enables the sharing of information, ideas and experience, offers spiritual encouragement from the perspective of peers and provides academic assistance, helping to complement each student’s strengths and facilitate mutual growth.

5.     A bridge between the university and students

Counseling and handling of services are conducted by a team of students in cooperation with administrative departments. The SACers is composed of student leaders, namely members at different levels of the SAC, which gives them the ability to approach issues from the perspectives of both students and the university. This helps the team to address the problems of students in a more acceptable manner and bridges the gap between the university and students, thus providing comprehensive services for SFU students in a more convenient and considerate way.

Data analysis

Founded on November 19th in 2013, the SAC has been in operation for one year and has been providing services to students even during winter and summer vacations. By the end of October 2014, The SAC had incorporated 30 service items, operated for 1,200 hours, and performed 11,757 services. The SAC experienced 3 peaks in terms of service volume, with services numbering more than one thousand for each peak period. Now, the SAC is making great strides to pursue its aspiration to cater to all the needs of the university.

1.     Service volume

In November 2013, service volume in our first peak in period reached 1,255, when the newly founded SAC completed magnet plastering of student IDs for new students.

In December 2013, the services in SAC improved steadily, though service volume dropped with the advent of the winter vacation.

In March 2014, when the new semester began, many students applied for new student IDs to replace lost ones and consequently, the SAC’s service volume increased greatly compared to December 2013.

In April and May of 2014, the SAC introduced many new service items and saw a steady increase in service volume.

In June 2014, the SAC witnessed the second peak, with service volume reaching 2,750, as a result of more than 2,000 graduates requesting help in  handling necessary procedures before leaving the university.

During the summer vacation, service volume dropped slightly, but the SAC continued to provide convenient services for students in need.

By September 2014, the SAC had become familiar to all faculties and students and the center saw an increase in its service volume and introduced new multiple types of service.

In October 2014, service volume reached the third peak at 3,661 when the SAC issued student IDs for new students of year 2014 and registration of military service cards for students of SFU. As a result, service volume remained large for October and November.

2.    Ratings for our services

By November 2014, 97% of students rated the SAC’s services as “satisfactory”; only 1.7% had concerns about our service and offered the center precious advice; 0.03% of students did not rate our service in time, possibly due to tight schedules.

In general, the SAC provided services to the satisfaction of the majority of students, though there is still room for improvement.

3.     Monthly ratings for our services

Student approval rate of the SAC’s services is generally on an upward trend, with the maximum rate at 97%. For the whole year, approval rates remained above 80%, while the proportion of students who rated unsatisfactory or did not rate decreased, which now stands at 0.2% on average.

The SAC implemented multiple measures to provide satisfactory services to more students. These measures include introducing regulations to improve counter services, project registration and follow-up, 24 hour hotlines and so on.

4.   Statistics for counseling services

Apart from during vacations, counseling services increased steadily with increasing general service volume of the SAC. The SAC provides extensive counseling services, including guidance on campus life and academic studies, as well as other services. During the two long vacations, the SAC still provided counseling services for students. Counseling service volume reached a peak in September 2014, receiving 837 enquiries.